Since the college migrated users to Microsoft’s hosted Office 365 email solution, we’ve gotten quite a few reports of missing Moodle emails from students. Office365 is so “smart” that it’s attempting to filter your emails based on your preferences. So if you’ve deleted 10 past Moodle emails from your professor, then it “learns” that you find these emails annoying and starts to remove them for you. Maybe homework updates are annoying to you, a wonderful and always prepared student– but a class cancellation or relocation for the day? Missing that announcement is REALLY ANNOYING. Moodle is sending the emails, Office 365 is not delivering them.
So how can you fix this problem?
Our Office 365 team has made several efforts to contain this problem, starting with putting the email’s address on a whitelist. This brought back functionality for most users, but the “smart” Clutter and Junk tools may continue to create barriers for you. Let’s climb over them together:
- Turn Clutter off: If you can manage your emails on your own, without algorithms trying to guess what you want, just turn off this feature.
- Turn Junk Mail off: You may see an uptick in unwanted emails, but you may be surprised to see things you’ve been missing, too.
- Keep Junk Mail on, verify emails are “allowed”: Go to your Blocked Senders settings in email (open a new tab, log in to email, then click here). Verify that email@example.com is NOT in your blocked senders. Heck, go a step further and add it to your Safe Senders!
While it seems silly that every user should have to do this, not necessarily everyone is required to. This should help those of you who notice missing correspondence rectify that problem, but many users don’t have any problems at all.
If missing messages persist, contact firstname.lastname@example.org.